Refund policy

We have a 7-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katul1512@gmail.com. Please note that returns will need to be sent to the following address: [SAME AS SHIPPING ADDRESS

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katul1512@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katul1512@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katul1512@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katul1512@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katul1512@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katul1512@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 7-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meltandglow7@gmail.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meltandglow7@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund & Return Policy for De Magnito

Last Updated: [02-04-2026]

Thank you for shopping with De Magnito. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our Refund & Return Policy carefully to ensure a smooth process.

Returns

30-Day Return Policy:
We accept returns within 30 days from the date of purchase. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

Items Eligible for Return:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items must be unopened and in their original sealed packaging to qualify for a return.

Return Process:
To initiate a return, please contact our customer service team at admin@demagnito.com with your order number and details of the item you wish to return. Our team will provide you with further instructions.

Shipping Costs:
Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Refunds

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Returns will be processed within 1-7 working days.

Refund Eligibility:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 working days.

Late or Missing Refunds:
If you haven’t received a refund after the specified period, please check your bank account. If the issue persists, contact your credit card company or bank, as processing times may vary. If you still need assistance, contact us at admin@demagnito.com

Exchanges

Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at admin@demagnito.com. We will arrange for a replacement or refund.

Incorrect Items:
If you receive an incorrect item, please contact us within 7 days of receiving the product. We will provide instructions on returning the item and arrange for the correct product to be shipped to you.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Martvalley Online Pvt Ltd

Email: store@martvalley.com

Phone: +91 9990555350 | +91 9990555850

Address: Plot – A1 , Noida Sector – 10 , U.P

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Refund policy

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